Simply accept and pay the bill? I would like you to be one of my customers, easy money!

Right, we had NEVER been informed the estimated cost of fixing this issue. We do know the labour cost per hour but what would you do......would you say "Oh sorry sir you have been here already for five hours and seem not to be able to to do anything with it even though it is the very same machi...

The issue is that the material cost less than 100 euro and the rest is the labour cost!!!! They just do not know how to fix this issue and we, customer, has to pay for their inefficient use of time.

We had our new CV installed by Kemp Services BV, Amstelveen in 2004 and also bought a yearly maintenance contract with them. Recently we noticed that we need to fill in water very frequently and that the CV got overheated very often. We notified Kemp but received the same reply that it was normal an...