When I switched to Wanadoo, I did so because Wanadoo was cheaper. They said I did not need a new modem and that I would not be double billed. I am using my speedtouch modem and it always worked with Planet- Always! Right now I am double billed and they send me the live box-without requesting it. It ...

I have sent faxes and letters- byt regular mail and also ongetekend with a receipt back to me to make 100% Wanadoo got it. I have never had a response. I know calling is useless and other IP told me that I have to get releaseed by Wandoo first so what to do? Appreciate any and all advice. Andrea

You are very lucky and one of the few who does not have problems. I switched 29/7 and they couldn't figure out till 15/9 that my line was never fully delivered from KPN-even so, it still does not work and they will not cancel the contract-Can't find somone with the authority to cancel it even though ...

I was repeatedly assured by Sales -do not know the persons name-that it was one month notice and NO DOUBLE BILLING- but that is the least of my problems. This was repeatedly told to me by administration- they told me once Wanadoo had properly released the line Planet would reimburse the 14.95 from ...

Sorry but I need to do this in English-my written Dutch is worse then my spoken. Very hard even though I live here forever!! That should be another topic. I switched from Planet to Wanadoo Family and that was one of the biggest mistakes I have made recently. I am in Internet HELL. I switched because ...