Begin september 2011 een horloge van Paranello via Groupon besteld en betaald.
Deze order staat sinds 20/9 bij Paranello op de status: To Ship.
Ik heb Paranello meerdere malen gemaild waar het horloge blijft. Geen enkele respons.
Ik heb Groupon meerdere malen gemaild (ik heb hun tenslotte hiervoor betaald).
Geen enkele respons.
Dat is geen slechte klantenservice. Dat is gewoon oplichterij!
| LET OP: Dit topic is meer dan drie jaar geleden geplaatst. De informatie is mogelijk verouderd. |
[ archief ] Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
Re: Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
Ook goede morgen! Dus we komen er nu met z'n allen langzaam achter dat je nooit iets voor niets krijgt? Dat systemen als Groupon, Ibood e.d. allemaal, zonder enige uitzondering, op den duur ellendig aflopen?
TROS Radar is al een onderzoek begonnen en DePers meldde gisteren al in de krant:
TROS Radar is al een onderzoek begonnen en DePers meldde gisteren al in de krant:
Wat is de bewering?
‘Groupon bedingt altijd grote kortingen – gewoonlijk van 50% tot 90%... Een goede prijs is bij ons nog niet alles: het gaat ook om goede producten of diensten.’
Wie zegt dat?
Website van Groupon, http://www.groupon.com/about
Eindoordeel
Groupon is soms goedkoper, maar lang niet altijd en de aangeboden producten en diensten zijn niet altijd even goed. De bewering klopt niet.
Re: Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
Groupon± NIET AAN BEGINNEN 
Re: Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
ik ben vanaf dag 1 vaste klant van groupon en ibood, in totaal bij ibood(hunt) zonder te overdrijven meer dan honderd artikelen gekocht, vaak alvast voor verjaardagen etc etc. 1 maal iets kapot item gekregen en dat is nu terug ter reparatie en 1 maal een aankoop geannuleerd door hun zelf en geld retour.
bij groupon gaan de aankopen vaak voor dienst of uitje die je afneemt, ook hier al heel veel besteld, van massages tot midgetgolf en alles voor in de regio utrecht( misschien zit er per regio ook verschil?) altijd netjes contact gehad via de mail en dan ging het om mijn eigen dommigheid, vaak staan je aankopen te wachten in je persoonlijke groupon, gewoon inloggen en daar je voucher uit printen.
niks dan lof voor groupon, en anders ga je niet bepaalde dingen doen, het is gewoon super gekoop. een ander verhaal is dat de diensten tegen vallen.
bij mijn vrouw viel de behandeling van haar kunst nagels zo tegen dat die binnen 24 uur eraf vielen, een behandeling van 99 voor 29 euro, groupon is dan niet meer verantwoordelijk en heeft klagen ook geen zin, en zo is er 1 geweest, een kapper in utrecht op de starrtweg die vroeg na eenn behandeling van 2 personen of er nog een cremetje in het haar moest, nietvermoedend werd er ja gezegd en verwacht je niet nog 2 x 9 euro af te moeten rekenen.
al met al, een tevreden klant
bij groupon gaan de aankopen vaak voor dienst of uitje die je afneemt, ook hier al heel veel besteld, van massages tot midgetgolf en alles voor in de regio utrecht( misschien zit er per regio ook verschil?) altijd netjes contact gehad via de mail en dan ging het om mijn eigen dommigheid, vaak staan je aankopen te wachten in je persoonlijke groupon, gewoon inloggen en daar je voucher uit printen.
niks dan lof voor groupon, en anders ga je niet bepaalde dingen doen, het is gewoon super gekoop. een ander verhaal is dat de diensten tegen vallen.
bij mijn vrouw viel de behandeling van haar kunst nagels zo tegen dat die binnen 24 uur eraf vielen, een behandeling van 99 voor 29 euro, groupon is dan niet meer verantwoordelijk en heeft klagen ook geen zin, en zo is er 1 geweest, een kapper in utrecht op de starrtweg die vroeg na eenn behandeling van 2 personen of er nog een cremetje in het haar moest, nietvermoedend werd er ja gezegd en verwacht je niet nog 2 x 9 euro af te moeten rekenen.
al met al, een tevreden klant
Re: Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
Ik koop al jaren online een hoop artikelen en diensten en ben sinds kort ook actief met Groupon.nl. Tot nu toe geen problemen gehad.. de meeste mensen zijn gewoon a-technisch en weten niet hoe ze om moeten gaan met het internet. Zo moet je bij Groupon onder je aankopen kijken om je vouchers uit te kunnen printen.
Laatst gewijzigd door MariaGonz op 25 okt 2011 10:46, 1 keer totaal gewijzigd.
Re: Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
Het niet reageren op klachten en het niet leveren van bestelde en reeds betaalde spullen heeft niets te maken met a-technisch.
Re: Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
Mijn reactie was ook niet gericht naar de topicstarter.
Kan mezelf niet voorstellen dat je niemand kan bereiken van de costumer care. Heb je deze link al geprobeerd? http://www.groupon.nl/contact
Zelf heb ik namelijk ook wel eens af en toe een probleem gehad, maar nog nooit meegemaakt dat ik niemand te pakken kon krijgen.
Om heel eerlijk te zijn vind ik Groupon.nl echt geen verkeerde site.. een hoop goede deals en aanbiedingen voor al mijn uitgaven:)
Ok, soms word ik ook wel eens gek van alle mails die ik binnenkrijg, maar dat kan je gewoon uitschakelen..
Kan mezelf niet voorstellen dat je niemand kan bereiken van de costumer care. Heb je deze link al geprobeerd? http://www.groupon.nl/contact
Zelf heb ik namelijk ook wel eens af en toe een probleem gehad, maar nog nooit meegemaakt dat ik niemand te pakken kon krijgen.
Om heel eerlijk te zijn vind ik Groupon.nl echt geen verkeerde site.. een hoop goede deals en aanbiedingen voor al mijn uitgaven:)
Ok, soms word ik ook wel eens gek van alle mails die ik binnenkrijg, maar dat kan je gewoon uitschakelen..
Re: Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
Oplichters nooit wat bij kopen. Februari hoesje voor de Iphone besteld totaal € 42,-- nooit wat ontvangen. Geen reactie op emails, telefonisch wordt van alles beloofd om het in orde te maken, niet dus. Ga kijken of ik via mijn rechtsbijstand een procedure kan starten tegen deze oplichtersbende.
-
MAXIEM
Re: Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
phil1958
Ik begrijp jouw bericht niet goed. Wie is nu in jouw ogen de oplichter? Is dat Groupon? of is dat de website waar je het hoesje besteld hebt?
Maxiem.
Ik begrijp jouw bericht niet goed. Wie is nu in jouw ogen de oplichter? Is dat Groupon? of is dat de website waar je het hoesje besteld hebt?
Maxiem.
Re: Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
Het bericht is heel helder en begrijpend , Groupon is een club a la Ebay, tussenhandelaars met als oogmerk winst en geen service.MAXIEM schreef:phil1958
Ik begrijp jouw bericht niet goed. Wie is nu in jouw ogen de oplichter? Is dat Groupon? of is dat de website waar je het hoesje besteld hebt?
Maxiem.
-
dummy123456
- Berichten: 1
- Lid geworden op: 09 mei 2012 17:49
Re: Groupon - My City Deal - SUPER SLECHTE SERVICE!!!
Paranello review
To all who might want to buy a Paranello Multibot or any other item they sell:
This is not only a review of the Multibot but also a review of Paranello.
And their promise...They build the future....uhm uhm.....
At the end of December last year I was able to buy a Multibot for a low price through Groupon.
At that time I was a dummy concerning this new technology and thought this would be a good alternative for (for example) the more expensive Irobot Roomba.
Like I said I did not know better at that time!
Because of the high demand it took a while before I received my purchase.
When I used the Multibot for the first time it looked like it was a good cleaning vacuum robot.
But nothing was more true...
At first I had some questions about the docking station as it seemed that the robot always remained at the station even when the battery was full. I thought that this was not normal, it keeps consuming energy all the time, doesn’t it?
But after the third time in use the UV light (anti-bacterial) broke.
So I send my first mail to [email protected]. I send a mail with my questions about the docking station and that this UV light was broken, I informed them the thing with the light was not my biggest concern as I mentioned that besides the UV light the cleaner itself seemed to work well (but the robot got stuck easily too / stopped in alarm).
What happened next surprised me!
I immediately received a phone call from the transportation company TNT that they want to pick up my package. Uhm?
I said I didn’t know what and why they want to pick up a package.
Soon after I received an email from Paranello that I rejected the pick up. So I knew then that it was about the robot.
I first wanted to receive an explanation to my questions. But they didn’t answer. They only wanted to pick up the device for repair in warranty....strange uh?
I could already guess that this PARANELLO customer care service was worse then ever. They use always the same sentences (take a look on the internet) they track down all the complaints given on the internet and reply (always the same), they don’t answer to your questions, they just don’t know nothing! I even asked to call me but they couldn’t as they haven’t got any phones...???
Perhaps this is a customer care somewhere far far away...? I even found out that Paranello has no contact address in Europe, which is not legal!
I was sick of sending mails back and forth so I played along and arranged the pick up.
It took almost two weeks to get back the vacuum cleaner, what was not that long but as soon as I tried the Multibot I saw that the UV light was still not working!!!
So I complained again by mail. They said to check the internal error by some buttons and so I did, as it was not written or explained in the user manual!
P.S. The user manual is very vague!!!The error code I sent back by mail to Paranello and they gave me no explanation whatever, what was wrong or I could do. As you might already guess, I got a phone call from TNT that they wanted to pick up a package...
After a few mails back and forth (again complaining about the docking station/UV light/...) I decided to agree to send back my device for a SECOND REPAIR, so without knowing why exactly...
This time it took a month before I got back the robot. The service report mentioned there was a battery problem (oh really did it?), main board and UV light were replaced. And surprise surprise! After the first charge I tried the cleaner again and it ran about 10 minutes and the robot returned to the docking station because of a flat battery...This can not be true!!!
So I tried again and again, always the same, 10 minutes after a full charge and flat battery again....return to docking station....
Again I sent my complaints and that I was sick of it! This was not the quality and service I thought it must be! So I said I want a refund of my money and one last time pick up of the device towards Paranello but no return to me.
No answer....
A few days later I sent back again that mail.
No answer...
In meantime I could look to other brands of cleaners because I really believe in these devices, especially when you have pets in the house, like I do. I want a new one but better quality but I accept the more expensive price too.
Because of the Groupon voucher I could buy it quite cheap. But the actual price is not that low compared to Irobot for example. I went to a store and asked them to test one of their Irobots, the Roomba 531. This one cost the same price as the Multibot!
At home the outer casing looked identical to the Multibot, but once you switch on the robot and watch it running you see immediately the difference.
It has a more advanced controller inside so like the rotation of the wheels when turning (less annoying noise!) and cleaning of a room is much much more better and done smoother than the Multibot. The roomba could exit small places much easier too.
It is clear to me that the Multibot is just a very CHEAP Hong Kong Chinese copy...
The Multibot also often got stuck at some places where the Irobot didn’t, the Irobot failed not even once at my home!
Again a thing to compare that the motors of the wheels are stronger, so better quality.
The service organisation who repair the devices are very bad doing their job I guess such will not happen with Irobot.
Two days ago I threatened that I would post this letter to every link what has to do with the name Paranello, to inform all of you about my experience.
Until now no reply....
SO,
To ALL who might think to buy a PARANELLO item I can only tell you
DO NOT BUY PARANELLO equipment!!!!
PARANELL = CHEAP PRODUCTS / MANY PROBLEMS / WORSE CUSTOMER CARE & AFTER SALE SERVICE EVER!!!
In case you bought something already most likely you feel the same as I do now....deceived!
Please inform as many people as you can because Paranello don’t build THE future, they build crap and THEIR future on YOUR money!!!!!!
To all who might want to buy a Paranello Multibot or any other item they sell:
This is not only a review of the Multibot but also a review of Paranello.
And their promise...They build the future....uhm uhm.....
At the end of December last year I was able to buy a Multibot for a low price through Groupon.
At that time I was a dummy concerning this new technology and thought this would be a good alternative for (for example) the more expensive Irobot Roomba.
Like I said I did not know better at that time!
Because of the high demand it took a while before I received my purchase.
When I used the Multibot for the first time it looked like it was a good cleaning vacuum robot.
But nothing was more true...
At first I had some questions about the docking station as it seemed that the robot always remained at the station even when the battery was full. I thought that this was not normal, it keeps consuming energy all the time, doesn’t it?
But after the third time in use the UV light (anti-bacterial) broke.
So I send my first mail to [email protected]. I send a mail with my questions about the docking station and that this UV light was broken, I informed them the thing with the light was not my biggest concern as I mentioned that besides the UV light the cleaner itself seemed to work well (but the robot got stuck easily too / stopped in alarm).
What happened next surprised me!
I immediately received a phone call from the transportation company TNT that they want to pick up my package. Uhm?
I said I didn’t know what and why they want to pick up a package.
Soon after I received an email from Paranello that I rejected the pick up. So I knew then that it was about the robot.
I first wanted to receive an explanation to my questions. But they didn’t answer. They only wanted to pick up the device for repair in warranty....strange uh?
I could already guess that this PARANELLO customer care service was worse then ever. They use always the same sentences (take a look on the internet) they track down all the complaints given on the internet and reply (always the same), they don’t answer to your questions, they just don’t know nothing! I even asked to call me but they couldn’t as they haven’t got any phones...???
Perhaps this is a customer care somewhere far far away...? I even found out that Paranello has no contact address in Europe, which is not legal!
I was sick of sending mails back and forth so I played along and arranged the pick up.
It took almost two weeks to get back the vacuum cleaner, what was not that long but as soon as I tried the Multibot I saw that the UV light was still not working!!!
So I complained again by mail. They said to check the internal error by some buttons and so I did, as it was not written or explained in the user manual!
P.S. The user manual is very vague!!!The error code I sent back by mail to Paranello and they gave me no explanation whatever, what was wrong or I could do. As you might already guess, I got a phone call from TNT that they wanted to pick up a package...
After a few mails back and forth (again complaining about the docking station/UV light/...) I decided to agree to send back my device for a SECOND REPAIR, so without knowing why exactly...
This time it took a month before I got back the robot. The service report mentioned there was a battery problem (oh really did it?), main board and UV light were replaced. And surprise surprise! After the first charge I tried the cleaner again and it ran about 10 minutes and the robot returned to the docking station because of a flat battery...This can not be true!!!
So I tried again and again, always the same, 10 minutes after a full charge and flat battery again....return to docking station....
Again I sent my complaints and that I was sick of it! This was not the quality and service I thought it must be! So I said I want a refund of my money and one last time pick up of the device towards Paranello but no return to me.
No answer....
A few days later I sent back again that mail.
No answer...
In meantime I could look to other brands of cleaners because I really believe in these devices, especially when you have pets in the house, like I do. I want a new one but better quality but I accept the more expensive price too.
Because of the Groupon voucher I could buy it quite cheap. But the actual price is not that low compared to Irobot for example. I went to a store and asked them to test one of their Irobots, the Roomba 531. This one cost the same price as the Multibot!
At home the outer casing looked identical to the Multibot, but once you switch on the robot and watch it running you see immediately the difference.
It has a more advanced controller inside so like the rotation of the wheels when turning (less annoying noise!) and cleaning of a room is much much more better and done smoother than the Multibot. The roomba could exit small places much easier too.
It is clear to me that the Multibot is just a very CHEAP Hong Kong Chinese copy...
The Multibot also often got stuck at some places where the Irobot didn’t, the Irobot failed not even once at my home!
Again a thing to compare that the motors of the wheels are stronger, so better quality.
The service organisation who repair the devices are very bad doing their job I guess such will not happen with Irobot.
Two days ago I threatened that I would post this letter to every link what has to do with the name Paranello, to inform all of you about my experience.
Until now no reply....
SO,
To ALL who might think to buy a PARANELLO item I can only tell you
DO NOT BUY PARANELLO equipment!!!!
PARANELL = CHEAP PRODUCTS / MANY PROBLEMS / WORSE CUSTOMER CARE & AFTER SALE SERVICE EVER!!!
In case you bought something already most likely you feel the same as I do now....deceived!
Please inform as many people as you can because Paranello don’t build THE future, they build crap and THEIR future on YOUR money!!!!!!
