Radar

Heb mij in eerste instantie aangemeld via internet.

tarispjm schreef:Ik heb mij inderdaad aangemeld via internet maar nooit de overeenkomst die mij toegestuurd is getekend noch een kopie van mijn bankpas en ook geen kopie van mijn identieteits bewijs terug gestuurd zoals gevraagd werd.
Dan ben ik mijn inziens toch geen lid?

Dear Basic Fit Client Service,

I am writing to you regarding the ''betalingsherinnering''. This Saturday, 19 May 2012, I received news that you sent me a letter from creditforce "Incasso wegens non-betaling". I am currently out of the country for a long time, my estimated return date is August 2012. I am going to tell you my story.

In late March I received a letter from Basic Fit stating that I have to pay the amount of 191,40 euros. I was alarmed since I had no clue what that was about so I went to the Basic Fit office I am subscribed to in order to find out what this was about. There I spoke to one of the trainers, John ( I am very sorry, I don't remember his full name) and he explained to me that it's probably because I was not taken out of the database and I was still a member. That was news to me, I had no clue about it. As you can probably deduct, I am not a Dutch national and I actually speak very little dutch. At the time I signed my contract ( 30/09/2010) I couldn't speak Dutch at all. I relied fully on the explanations provided to me by the trainer who helped me subscribe (I don't know his name). That person never told me what I found out from John, that in order to unsubscribe, I need to send a letter 2 months before. I presumed that, like other fitness subscriptions I had in the past, once the 1 year time finishes, the subscription is prolonged only if I ask for it. When I found out this, I asked John to please explain what happened to the office which is responsible for payments and send me a mail back with the results. Nothing happened.


Tho weeks later another letter arrived on my name regarding the same problem. I went to Basic Fit again and I explained my whole story again to another employee, a woman whose name I didn't record. I also explained to her that it seems very serious and urgent and that unfortunately I was about to leave the country and that this needed to be solved. She wrote my story down and told me she will send a reminder to John about this problem and that he will surely write me back. During that time, I also proposed a solution for this situation: I proposed to pay for a new year since it was my fault for not checking to see what I signed, but that that year should start from September 2012 till September 2013, a period I will actually use this subscription. She also gave me his personal email address and told me to write to him personally about this. I did, but unfortunately the address was wrong and my email came back undelivered. I soon left the country and I didn't receive any news back about my situation.

There are additional very important details I want to explain. I signed my contract on 30 September 2010. In my contract though I clearly noted that I would like my subscription to start form 15 February 2011. In the period between 1 October 2010 and 15 February 2011 I didn't go to Basic Fit as it was not part of my subscription. However, when the 1st of October 2011 came, my card was stopped and I couldn't access the club anymore. Back then the trainer who was present was also Mr. John. I explained to him and I asked to see my contract in order to prove that I am entitled to come in. He searched for my contract but he couldn't find it. He therefore asked to bring back to him my own copy of the contract and prove this. Unfortunately at home I couldn't find my contract anymore so I gave up on still going there although that basically left me with 4 months and a half of loss of my right. I think that you can easily check and see that I didn't use my subscription at all during the supposed second year of membership, because obviously, as I told you before, I was not even aware that I am still subscribed.

I hope you can understand my situation and see things also from my perspective as I am feeling cheated on multiple points :
- I was supposed to have a one year membership but instead I only got between 15 February 2011 till 1 October 2011.
-I was not explained properly my contract and therefore I didn't know that the subscription automatically gets prolonged
- although I made several attempts to correct this problem, they were not properly answered
-I made a proposition to pay for a new year from September 2012 till September 2013 but I was not given any feedback
-I am now supposed to pay 250 euros for a subscription I never used!!!!!!


I think it is very easy to check the truth of my letter, you can always see when I was present inside Basic Fit.

I can also understand my wrong-doing in this whole situation, signing a contract and not knowing what I am actually signing. That is why I proposed when I was still in Holland to pay for one year, but that that year should be available for use for me..

nancy101968 schreef:lieve mensen , als jullie opzeggen bij basic fit doe dit dan alstjeblieft aangetekent en dan et bericht van ontvangst , ik zie ze nog in staat om te zeggen , maar die brief hebben we helemaal niet gehad.
en met bericht van ontvangst kunnen ze daar niet omheen , en mocht het dan voor de rechter komen dan heb je altijd bewijs , ook ik was slachtoffer van hun praktijken , en weet wel dat dit goed moet worden uitgezocht en desnoods met media of iets dus als iemand van de media dit leest help ons dan aub , want gaat dit niet te ver ., vr gr nancy101968