“2 halen 1 Betalen” = “2 halen 2 Betalen!” bij C1000
Geplaatst: 29 okt 2003 13:19
[e-mail sent to C1000, Please advise, is this illegal, how do I complain formally with the relevant authority]
To whom it may concern,
I was in the C1000 supermarket in Laan van Hornwijk, Ypenburg (Den Haag)
Today.
In the shop there is a large banner display “2 halen 1 Betalen” under which there is a range of discounted products
HOWEVER when I attempted to purchase an item (Mars Bisq) I was charged full price.
The store manager told me that not all items in under the display “2 halen 1 Betalen” were actually discounted.
I asked him to remove the products that were not discounted, he refused.
I am passing this complaint to the Consumentenbond so that they can advise me on the relevant authority to make a formal complaint, because I believe this behavior by C1000 is illegal
For example, in Ireland a shop that would refuse to offer items displayed as discounted in the above situation would be open to prosecution and subject to fines.
I note that the C1000 shop is located in a Vinex location, and as the only supermarket in the area, and accordingly not subject to competion perhaps they feel they do not need to handle customer complaints seriously!
Please explain to me why it is possible to display products as “2 halen 1 Betalen” yet charge full price, and your reaction to my question of the legality of such unclear displays in the store.
Chris Mooney
To whom it may concern,
I was in the C1000 supermarket in Laan van Hornwijk, Ypenburg (Den Haag)
Today.
In the shop there is a large banner display “2 halen 1 Betalen” under which there is a range of discounted products
HOWEVER when I attempted to purchase an item (Mars Bisq) I was charged full price.
The store manager told me that not all items in under the display “2 halen 1 Betalen” were actually discounted.
I asked him to remove the products that were not discounted, he refused.
I am passing this complaint to the Consumentenbond so that they can advise me on the relevant authority to make a formal complaint, because I believe this behavior by C1000 is illegal
For example, in Ireland a shop that would refuse to offer items displayed as discounted in the above situation would be open to prosecution and subject to fines.
I note that the C1000 shop is located in a Vinex location, and as the only supermarket in the area, and accordingly not subject to competion perhaps they feel they do not need to handle customer complaints seriously!
Please explain to me why it is possible to display products as “2 halen 1 Betalen” yet charge full price, and your reaction to my question of the legality of such unclear displays in the store.
Chris Mooney