Geen garantie onder garantietermijn
Geplaatst: 01 jun 2009 17:21
Gericht aan Targus
In answer on your e-mail from 29 may where did you forward my e-mail with warranty message? To which relevant department and what was the update? Why did I not receive answer from that department and always from you? After reading your e-mail from 1st June I realise that anybody who have purchased Targus product or power adapter which works just fine with some laptop (even over a year of usage), but if that laptop is not listed on Targus website as compatible one, the customer lost the right for warranty claim from Targus. So, Targus adapter tip was good, voltage and other specs are the same as on my Asus laptop adapter but I’ve used the adapter which is not listed as compatible one. According Targus website there are few Targus adapters with right adapter tip, but specs and voltage are not even close or the same as on the original Asus adapter and just because this I don’t have right on warranty from Targus.
As asked why you don’t want to provide information where can I complain about warranty issue and your handling of my case? After more than 5 e-mails from me and you and all provided information you write me that power adapter which have 2 year warranty after one year you can’t replace. Also you can’t specify which Targus power adapter is exactly appropriate to use with my laptop. You can’t find appropriate adapter, you don’t answer on my simple questions like I have asked and now I don’t have warranty anymore just because I become annoying. What a service!
Like I wrote, now I’m sure that I belong into group of 90 percent of dissatisfied customers.
Dissatisfied customer
Part of previously e-mail:
From statistics 69 percent of customers don’t complain, but more than 90 percent of dissatisfied customers will never come back and shop in same store or purchase a product from same brand. Almost whole group of dissatisfied customers tells own dissatisfied story to other people. The loss of one customer cost five times so much money as sum of money that a company should earn from one customer within a year. Moreover it costs five times so much time, trouble and advertising to find a new customer than to retain an existed customer.
In answer on your e-mail from 29 may where did you forward my e-mail with warranty message? To which relevant department and what was the update? Why did I not receive answer from that department and always from you? After reading your e-mail from 1st June I realise that anybody who have purchased Targus product or power adapter which works just fine with some laptop (even over a year of usage), but if that laptop is not listed on Targus website as compatible one, the customer lost the right for warranty claim from Targus. So, Targus adapter tip was good, voltage and other specs are the same as on my Asus laptop adapter but I’ve used the adapter which is not listed as compatible one. According Targus website there are few Targus adapters with right adapter tip, but specs and voltage are not even close or the same as on the original Asus adapter and just because this I don’t have right on warranty from Targus.
As asked why you don’t want to provide information where can I complain about warranty issue and your handling of my case? After more than 5 e-mails from me and you and all provided information you write me that power adapter which have 2 year warranty after one year you can’t replace. Also you can’t specify which Targus power adapter is exactly appropriate to use with my laptop. You can’t find appropriate adapter, you don’t answer on my simple questions like I have asked and now I don’t have warranty anymore just because I become annoying. What a service!
Like I wrote, now I’m sure that I belong into group of 90 percent of dissatisfied customers.
Dissatisfied customer
Part of previously e-mail:
From statistics 69 percent of customers don’t complain, but more than 90 percent of dissatisfied customers will never come back and shop in same store or purchase a product from same brand. Almost whole group of dissatisfied customers tells own dissatisfied story to other people. The loss of one customer cost five times so much money as sum of money that a company should earn from one customer within a year. Moreover it costs five times so much time, trouble and advertising to find a new customer than to retain an existed customer.
