[ archief ] Orange problem

[wilka61]

Hi to all,
sorry but i don't speak dutch.. and i think that for that orange try to steal me.

In November I didn't complete the application form in Internet for an adsl contract. I received a phone call that my application is complete and there are going to activate the line.

I received 2 modems and surprising I haven't phone socket in the house. I spoke with them and they only want to send a tech for 90 euro.

I deny this because it's not my fault, they don't believe that I haven't it and also they don't want make a deal like send the tech if it's not true I'll pay it.

So I start to deny payments because they are not providing the service and they broke the contract.

Now they want the whole year plus administrative cost.. 484 euro total!

What I can do? Do you think that a lawyer is the only solution?

Thanks
Regards

[wilka61]

just tell me what do you think... i'm wrong or i'm right?

[KPN]

Maybe you should look in the meter closet for the ISRA point.

If it's there, you can connect the modem to the ISRA punt/point.

But, if you didn't complete the order, is there a contract?
I don't think so, so why did you agree with that anyway?

Orange can't help it if you don't have a socket or ISRA in your house.
You should contact KPN (not me ) for that.
But if you really don't have those, Orange couldn't have connected you, I think.

[TdeHond]

So I start to deny payments because they are not providing the service and they broke the contract. ]
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Did you write a letter ( with proof of sending it to Orange) why you didn't pay?

Did you receive a letter with confirmation at which date you didn't have a contract anymore?

If not, I would ask legal advice if I were you.