[ archief ] T-Mobile posting outdated tariffs to-date on their website

[KrisBee]

Recently I renewed my contract with T-Mobile. The decision was based on the tariffs I received from their website the day I closed the new contract.
Surely, I agreed to the standard business conditions, believing that the tariffs T-Mobile is posting on their website are up-to-date.
Wrong thinking. T-Mobile has to date outdated tariffs, going back to 2010, on their website (tariffs where you get charged by second, and not by minute)
I checked with T-Mobile, tried to explain the situation, telling them that I would have never ever agreed to a pricing scheme that charges by minute.
All T-Mobile's claims department does is referring to the fact that I agreed to their standard business conditions and there is nothing they can do. But I never agreed to the by-minute tariff.

Due to the fact that T-Mobile has wrong tariffs on their website, and do not acknowledge that fact, it is misleading their clients. You can compare it with going to a shop, sales person presents you price A, based on that you agree to the business terms, and you get charged price B.

Is it so simple? To my knowledge there is no reference to a specific tariff mentioned under T-Mobiles business conditions. How can they then claim that a specific tariff is binding?

[T-Mobile Webcare]

@KrisBee
There are indeed pricelists of older rateplans available on our website. When you place an order the information about our current rateplans are available through a link.

I'm sorry to read that you based your choice on the wrong information. Please send us your information by e-mail to [email protected], I will see what I can do for you. In your e-mail please note the following information: your name, addres, date of birth and mobile number. In the subject mention 't.a.v. Cindy'.

Cindy
T-Mobile Webcare

[KrisBee]

Thanks to Cindy @ T-Mobiles webcare my case is sorted!